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30px}.header-left{display:flex;align-items:center;width:50%}.user-logo{margin-right:15px}.user-name p{font-size:16px;font-weight:500;color:#333}.header-right{display:flex;justify-content:flex-end;align-items:center;width:50%}.menu-main-div{height:calc(100vh - 80px);width:90px;flex-shrink:0;position:fixed;left:0;padding:35px 0;z-index:2;background:#fff;box-shadow:2px 0 10px #0000001a}.menu-item-container{position:relative;padding:5px;border-radius:12px;transition:all .3s ease;margin-bottom:8px}.menu-item-container.active{background:#f0f4ff;box-shadow:0 2px 8px #667eea93}.menu-item-container:hover{background:#f8f9fa}.menu-item-container.active:hover{background:#e8edff}.menu-icon{height:35px;width:35px;cursor:pointer;transition:all .3s ease}.menu-item-container:hover .menu-icon{opacity:.9}.menu-label{font-family:Raleway,sans-serif;font-size:14px;color:#6b7280;transition:all .3s ease;font-weight:500}.menu-label-active{color:#667eea;font-weight:600}.notification-badge{box-shadow:0 0 0 2px #fff;animation:pulse 2s infinite;z-index:10}@keyframes pulse{0%{transform:scale(1)}50%{transform:scale(1.1)}to{transform:scale(1)}}.menu-item-container:before{content:"";position:absolute;left:-8px;top:50%;transform:translateY(-50%);width:3px;height:0;background:#667eea;border-radius:0 4px 4px 0;transition:all .3s ease;opacity:0}.menu-item-container.active:before{height:30px;opacity:1}.menu-item-container.active{border:1px solid #e0e7ff}.ticket-main-div{padding:30px 40px;box-sizing:border-box;min-height:calc(100vh - 80px)}.select-element{width:100%;border:1px solid rgb(68,68,68);padding:4px;background-color:#fff;border-radius:6px;color:#3d3d3d;height:40px}.title-box{border:1px solid rgb(207,207,207);padding:4px;background-color:#fff;border-radius:6px;color:#3d3d3d;height:40px}.description-box{border:1px solid rgb(207,207,207);padding:4px;background-color:#fff;border-radius:6px;height:100px;color:#3d3d3d}.upload-btn,.done-btn{padding:8px 15px;border-radius:6px;color:#fff;font-size:14px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;height:30px}.upload-btn{background-color:#e2971e}.done-btn{background-color:#129280}.jodit-status-bar{display:none!important}.view-table-td-value table{border-collapse:collapse!important;width:100%!important}.view-table-td-value th,.view-table-td-value td{border:1px solid #999!important;padding:6px;text-align:left}.view-table-td-value tr:nth-child(2n){background-color:#f9f9f9}.view-table-td-value table,.view-table-td-value th,.view-table-td-value td{border-color:#ccc}.toast-container{position:fixed;top:100px;right:20px;z-index:1000;display:flex;flex-direction:column;gap:10px}.toast{display:flex;align-items:center;padding:15px 25px;max-height:30px;min-height:50px;border-radius:8px;color:#fff;min-width:250px;box-shadow:0 4px 6px #0000001a;animation:slideIn .3s ease-out}@keyframes slideIn{0%{transform:translate(100%)}to{transform:translate(0)}}.toast-success{background-color:#129381}.toast-error{background-color:#f3655b}.toast-icon{margin-right:15px;display:flex;align-items:center}.toast-message{flex-grow:1}.toast-close{background:none;border:none;color:#fff;margin-left:15px;cursor:pointer;padding:0;font-size:1.2em}.icons{height:40px;width:40px}.histoty-main-div{padding:30px 40px;box-sizing:border-box;min-height:calc(100vh - 80px)}.history-table{border-collapse:collapse;width:100%}.history-table th,.history-table td{padding:12px;text-align:left;border-bottom:1px solid #ddd}.status-badge{display:inline-block;padding:4px 12px;border-radius:8px;font-size:.8rem;font-weight:600;text-align:center;min-width:100px}.status-badge.completed{background-color:#12928118;color:#129280}.status-badge.inprogress{background-color:#beadfa3b;color:#7356db}.status-badge.pending{background-color:#fff1dc;color:#ffa217}.status-badge.reopened{background-color:#ded8e98f;color:#a65fcf}.status-badge.transfered{background-color:#1789e61f;color:#1789e6}.status-badge.rejected{background-color:#f8b0ad79;color:#ff3402}.view-details-btn{background:none;border:none;cursor:pointer;padding:4px 8px}.pagination-buttons button:disabled{cursor:not-allowed;opacity:.6}.status-filter{padding:.5rem 1rem;border:1px solid #ddd;border-radius:.375rem;appearance:none;background-image:url("data:image/svg+xml;charset=UTF-8,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");background-repeat:no-repeat;background-position:right .5rem center;background-size:1em}.status-filter:focus{outline:none;border-color:#0491a7;box-shadow:0 0 0 1px #0491a75d}.filter-controls{gap:1rem;align-items:center}.check-box{width:18px;height:18px;border:1px solid #0490a7;border-radius:4px;cursor:pointer}input.check-box:checked:after{content:"✔";display:block;color:#fff;font-size:14px;text-align:center;width:20px;height:20px;border:1px solid #0490a7;border-radius:4px;background-color:#0490a7}.new-ticket-btn{background-color:#129280;color:#fff;padding:10px 20px;border:none;border-radius:4px;cursor:pointer;font-weight:500;transition:background-color .3s}.new-ticket-btn:hover{background-color:#0d7a6b}.assigned-ticket-btn{background-color:#1966be;color:#fff;padding:10px 20px;border:none;border-radius:4px;cursor:pointer;font-weight:500;transition:background-color .3s}.assigned-ticket-btn:hover{background-color:#1e5391}.tabs{padding:4px 15px;border:1px solid #129280;border-radius:6px;background-color:#fff}.tabs:active{background-color:#129280;color:#fff;border:1px solid #129280}.tabs:hover{background-color:#129280;color:#fff;border:1px solid #129280;cursor:pointer}.view-table-rows{border:1px solid rgb(184,184,184)}.view-table-td-key{padding:8px 12px;background-color:#ededed;border:1px solid rgb(184,184,184);width:15%;font-weight:600}.view-table-td-value{padding:8px 12px;width:35%}.transfer-history-table{border-collapse:collapse;width:100%;table-layout:fixed}.transfer-history-table th{padding:5px;text-align:left;border-bottom:1px solid #ddd}.transfer-history-table td{padding:5px 10px;text-align:left;border:1px solid rgb(160,159,159);word-wrap:break-word}.fetch-button{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border:none;padding:8px 24px;border-radius:8px;cursor:pointer;font-size:16px;font-weight:400;transition:all .3s ease;box-shadow:0 4px 15px #0000001a;display:flex;align-items:center;gap:8px}.fetch-button:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 6px 20px #00000026}.fetch-button:disabled{background:#6c757d;cursor:not-allowed;transform:none}.spinner{width:16px;height:16px;border:2px solid transparent;border-top:2px solid white;border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.transfer-user-table{width:100%;border-collapse:collapse}.transfer-user-table td{padding:12px;border-bottom:1px solid #ddd;cursor:pointer;font-size:16px}.user-row:hover{background-color:#f1faff}.user-row.selected{background-color:#129280;color:#fff;font-weight:700}.image-gallery-container{max-width:1200px;margin:0 auto;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}.gallery-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;flex-wrap:wrap;gap:15px}.error-message{color:#dc3545;background-color:#f8d7da;border:1px solid #f5c6cb;padding:12px;border-radius:8px;margin:15px 0;display:flex;align-items:center;gap:8px}.modal{position:fixed;top:0;left:0;width:100%;height:100%;background-color:#000000f2;display:flex;justify-content:center;align-items:center;z-index:1000;padding:20px;animation:modalFadeIn .3s ease}@keyframes modalFadeIn{0%{opacity:0}to{opacity:1}}.modal-content-gallery{position:relative;width:90%;height:80vh;background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 20px 60px #0000004d;animation:modalSlideIn .3s ease;display:flex;flex-direction:column}@keyframes modalSlideIn{0%{transform:scale(.9);opacity:0}to{transform:scale(1);opacity:1}}.close{position:absolute;top:15px;right:15px;color:#fff;font-size:30px;font-weight:700;cursor:pointer;z-index:10;width:40px;height:40px;background:#00000080;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:background .3s ease}.close:hover{background:#000c}.nav-button{position:absolute;top:50%;transform:translateY(-50%);background:#000000b3;color:#fff;border:none;width:50px;height:50px;border-radius:50%;font-size:24px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .3s ease;z-index:10}.nav-button:hover{background:#000000e6;transform:translateY(-50%) scale(1.1)}.nav-button.prev{left:20px}.nav-button.next{right:20px}.image-counter{position:absolute;top:15px;left:15px;background:#000000b3;color:#fff;padding:8px 16px;border-radius:20px;font-size:14px;font-weight:600}.image-container{flex:1;display:flex;justify-content:center;align-items:center;background:#f8f9fa;min-height:400px;max-height:calc(90vh - 120px);overflow:hidden;position:relative;border-bottom:1px solid #e9ecef;padding:20px}.image-container img{max-width:100%;max-height:100%;width:auto;height:auto;object-fit:contain;display:block;transform-origin:center center;transition:transform .2s ease}.zoom-controls{position:absolute;top:15px;right:60px;background:#000000b3;border-radius:8px;padding:8px;display:flex;align-items:center;gap:8px;z-index:10}.zoom-btn{background:#ffffffe6;border:none;width:32px;height:32px;border-radius:4px;cursor:pointer;font-size:16px;font-weight:700;display:flex;align-items:center;justify-content:center;transition:all .2s ease}.zoom-btn:hover:not(:disabled){background:#fff;transform:scale(1.1)}.zoom-btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.zoom-level{color:#fff;font-size:12px;font-weight:600;min-width:40px;text-align:center}.zoom-hint{position:absolute;bottom:20px;left:50%;transform:translate(-50%);background:#000c;color:#fff;padding:10px 15px;border-radius:6px;font-size:12px;text-align:center;pointer-events:none;z-index:5}.zoom-hint p{margin:2px 0}.download-button{position:absolute;bottom:20px;right:20px;background:linear-gradient(135deg,#28a745,#20c997);color:#fff;border:none;padding:10px 16px;border-radius:8px;cursor:pointer;font-size:14px;font-weight:600;z-index:10;box-shadow:0 4px 12px #0000004d;transition:all .3s ease;display:flex;align-items:center;gap:6px}.download-button:hover{background:linear-gradient(135deg,#218838,#1e9e8a);transform:translateY(-2px);box-shadow:0 6px 16px #0006}.download-button:active{transform:translateY(0)}.image-info{padding:15px 20px;background:#fff;text-align:left;border-top:1px solid #e9ecef;min-height:60px;display:flex;flex-direction:column;justify-content:center}.image-info p{margin:2px 0;font-size:14px}.zoom-instruction{color:#6c757d;font-size:12px!important;font-style:italic}@media (max-width: 768px){.modal-content-gallery{width:95%;height:95vh}.image-container{min-height:300px;max-height:calc(95vh - 100px);padding:10px}.nav-button{width:40px;height:40px;font-size:20px}.nav-button.prev{left:10px}.nav-button.next{right:10px}.zoom-controls{top:10px;right:50px;padding:6px}.zoom-btn{width:28px;height:28px;font-size:14px}.zoom-level{font-size:11px;min-width:35px}.download-button{bottom:15px;right:15px;padding:8px 12px;font-size:12px}.zoom-hint{font-size:11px;padding:8px 12px;bottom:15px}.image-info{padding:10px 15px;min-height:50px}}@media (max-width: 480px){.modal-content-gallery{width:98%;height:98vh}.image-container{min-height:250px;max-height:calc(98vh - 80px)}.zoom-controls{flex-direction:column;gap:4px}.zoom-level{order:-1;min-width:30px}}.zoom-controls .zoom-btn:after{content:attr(title);position:absolute;bottom:-30px;left:50%;transform:translate(-50%);background:#000c;color:#fff;padding:4px 8px;border-radius:4px;font-size:10px;white-space:nowrap;opacity:0;transition:opacity .3s ease;pointer-events:none}.zoom-controls .zoom-btn:hover:after{opacity:1}.image-container.zoomed{cursor:grab}.image-container.zoomed:active{cursor:grabbing}.image-loading{display:flex;justify-content:center;align-items:center;background:#f8f9fa;color:#6c757d;font-size:16px}.image-error{display:flex;justify-content:center;align-items:center;background:#f8f9fa;color:#dc3545;font-size:16px;text-align:center;padding:20px}.modal-overlay{position:fixed;inset:0;background-color:#0000004d;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;justify-content:center;align-items:center;z-index:1000}.modal-content{background:#fff;border-radius:8px;box-shadow:0 4px 20px #0003;width:90%;max-height:90vh;overflow-y:auto;animation:modal-appear .3s ease-out}@keyframes modal-appear{0%{opacity:0;transform:translateY(-20px)}to{opacity:1;transform:translateY(0)}}.modal-header{background:#129280;color:#fff;padding:16px 20px;border-top-left-radius:8px;border-top-right-radius:8px;display:flex;justify-content:space-between;align-items:center}.modal-header h2{margin:0;font-size:1.5rem;font-weight:600}.modal-close{background:none;border:none;color:#fff;font-size:24px;cursor:pointer;padding:0;width:30px;height:30px;display:flex;align-items:center;justify-content:center;transition:transform .2s}.modal-close:hover{transform:scale(1.1)}.modal-body{padding:20px}.users-main-div{padding:30px 40px;box-sizing:border-box;min-height:calc(100vh - 80px);background-color:#f4f4f4}.users-table{border-collapse:collapse;width:100%}.users-table th,.users-table td{width:25%;padding:12px;text-align:left;border-bottom:1px solid #ddd}.users-header{display:flex;justify-content:space-between;align-items:center}.users-search-input{padding:8px 14px;font-size:15px;border:1px solid #ccc;border-radius:8px;outline:none;transition:all .2s ease;width:220px}.users-search-input:focus{border-color:#129280;box-shadow:0 0 4px #12928066}.pagination-container-users{display:flex;justify-content:center;align-items:center;margin-top:15px;gap:10px}.pagination-btn-users{padding:6px 14px;font-size:14px;border-radius:6px;border:1px solid #129280;background-color:#fff;color:#129280;cursor:pointer;transition:all .2s ease}.pagination-btn-users:hover:not(.disabled){background-color:#129280;color:#fff}.pagination-btn-users.disabled{opacity:.5;cursor:not-allowed}.pagination-info-users{font-size:14px;color:#444}.profile-editor-overlay{position:fixed;inset:0;background-color:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000}.profile-editor-container{background:#fff;border-radius:10px;width:90%;max-width:600px;max-height:90vh;display:flex;flex-direction:column;box-shadow:0 4px 20px #00000026}.profile-editor-header{display:flex;justify-content:space-between;align-items:center;padding:20px 25px;border-bottom:1px solid #e5e7eb}.profile-editor-header h2{margin:0;font-size:1.5rem;color:#1f2937}.close-btn{background:none;border:none;font-size:1.5rem;cursor:pointer;color:#6b7280;padding:5px 10px;transition:color .2s}.close-btn:hover{color:#1f2937}.profile-editor-body{padding:25px;overflow-y:auto;flex:1}.loading-spinner{display:flex;justify-content:center;align-items:center;padding:40px;font-size:1.1rem;color:#6b7280}.user-info-section{background:#f9fafb;padding:15px;border-radius:8px;margin-bottom:25px}.info-row{display:flex;margin-bottom:10px}.info-row:last-child{margin-bottom:0}.info-label{font-weight:600;color:#4b5563;min-width:80px}.info-value{color:#1f2937}.form-group{margin-bottom:25px}.form-label{display:block;font-weight:600;color:#374151;margin-bottom:8px;font-size:.95rem}.searchable-dropdown{position:relative}.dropdown-selected{background:#fff;border:1px solid #d1d5db;padding:12px 15px;border-radius:6px;cursor:pointer;display:flex;justify-content:space-between;align-items:center;transition:border-color .2s}.dropdown-selected:hover{border-color:#9ca3af}.dropdown-arrow{color:#6b7280;font-size:.8rem;transition:transform .2s}.dropdown-menu{position:absolute;top:100%;left:0;right:0;background:#fff;border:1px solid #d1d5db;border-radius:6px;margin-top:5px;box-shadow:0 10px 25px #0000001a;z-index:10;max-height:300px;display:flex;flex-direction:column}.dropdown-search{border:none;border-bottom:1px solid #e5e7eb;padding:12px 15px;font-size:.95rem;outline:none}.dropdown-search:focus{border-bottom-color:#129280}.dropdown-options{overflow-y:auto;max-height:250px}.dropdown-option{padding:12px 15px;cursor:pointer;display:flex;justify-content:space-between;align-items:center;transition:background-color .15s}.dropdown-option:hover{background-color:#f3f4f6}.dropdown-option.selected{background-color:#e0f2f1}.dropdown-option.disabled{cursor:not-allowed;color:#9ca3af;text-align:center}.option-content{flex:1}.option-name{font-weight:500;color:#1f2937;margin-bottom:2px}.option-email{font-size:.85rem;color:#6b7280}.option-check{color:#129280;font-weight:700;font-size:1.2rem}.option-toggle{width:24px;height:24px;display:flex;align-items:center;justify-content:center;border-radius:4px;font-weight:700;transition:all .2s}.option-toggle.active{background-color:#129280;color:#fff}.option-toggle:not(.active){background-color:#ef4444;color:#fff}.group-option:hover .option-toggle:not(.active){background-color:#dc2626}.group-option:hover .option-toggle.active{background-color:#0f766e}.selected-groups-display{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.group-tag{display:inline-flex;align-items:center;gap:6px;background-color:#129280;color:#fff;padding:6px 12px;border-radius:20px;font-size:.9rem}.group-tag-remove{background:none;border:none;color:#fff;cursor:pointer;font-size:1rem;padding:0;margin-left:4px;transition:opacity .2s}.group-tag-remove:hover{opacity:.8}.profile-editor-footer{display:flex;justify-content:flex-end;gap:12px;padding:20px 25px;border-top:1px solid #e5e7eb}.btn{padding:10px 24px;border-radius:6px;border:none;font-weight:500;cursor:pointer;transition:all .2s;font-size:.95rem}.btn-cancel{background-color:#f3f4f6;color:#374151}.btn-cancel:hover{background-color:#e5e7eb}.btn-update{background-color:#129280;color:#fff}.btn-update:hover{background-color:#0f766e}.btn-update:disabled{background-color:#9ca3af;cursor:not-allowed}.dropdown-options::-webkit-scrollbar,.profile-editor-body::-webkit-scrollbar{width:6px}.dropdown-options::-webkit-scrollbar-track,.profile-editor-body::-webkit-scrollbar-track{background:#f3f4f6}.dropdown-options::-webkit-scrollbar-thumb,.profile-editor-body::-webkit-scrollbar-thumb{background:#d1d5db;border-radius:3px}.dropdown-options::-webkit-scrollbar-thumb:hover,.profile-editor-body::-webkit-scrollbar-thumb:hover{background:#9ca3af}.notification-main-div{padding:30px 40px;box-sizing:border-box;min-height:calc(100vh - 80px);background-color:#f4f4f4}.notification-btn{padding:4px 35px;border-radius:10px;transition:all .2s;cursor:pointer}.notification-list-container{max-height:calc(100vh - 320px);overflow-y:auto;margin-top:1rem;display:flex;flex-direction:column;gap:.5rem}.modal-overlay{position:fixed;inset:0;background-color:#00000080;display:flex;justify-content:center;align-items:center;z-index:1000}.error-message{color:red}.success-message{color:green}.form-container{display:flex;flex-direction:column;gap:10px}.form-input{padding:8px;border-radius:4px;border:1px solid #ddd}.form-textarea{padding:8px;border-radius:4px;border:1px solid #ddd;min-height:100px}.select-element{padding:8px;border-radius:4px;border:1px solid #ddd}.submit-button{padding:10px;background-color:#129280;color:#fff;border:none;border-radius:4px;cursor:pointer}